Shipping Policy
We offer several shipping options to accommodate different delivery needs and destinations.
1. Available Shipping Methods
Economic Shipping (USA)
A budget-friendly shipping option available for eligible orders within the United States.
Standard Shipping
A reliable shipping option suitable for most orders.
Express Shipping
An expedited shipping option for customers who require faster delivery.
2. Order Processing Time
Orders are typically processed within 3–7 business days before being shipped.
3. Estimated Delivery Time
Estimated delivery times vary depending on the shipping method selected:
- Economic Shipping (USA): 6–12 days
- Standard Shipping: 5–9 days
- Express Shipping: 4–6 days
Please note that delivery times are estimates and may vary depending on the destination, carrier, weather conditions, holidays, or other circumstances beyond our control.
4. Shipping Fees
Shipping charges are calculated based on the selected shipping method, order value, product type, and delivery destination. The final shipping cost will be displayed at checkout before payment.
For Economic Shipping (USA), shipping rates start from US$12.99. Actual shipping fees may vary depending on the destination, package weight, and products included in the order.
To view the exact shipping cost for your order, please add the items to your cart and enter your shipping address during checkout.
5. Order Tracking
Once your order has been shipped, a tracking number will be sent to you by email.
You can use the tracking number to check your order's delivery status through the carrier's tracking system.
6. Customs, Duties, and Taxes
Customs duties, VAT, and import taxes are not included in our product prices or shipping fees.
Customers are responsible for any additional duties, taxes, or other charges required by their local customs authorities.
We are unable to estimate these fees in advance, as they vary depending on local regulations and the destination country or region.
7. Lost or Damaged Shipments
If your order is lost or arrives damaged during transit, please contact our customer support team as soon as possible.
We will assist in reviewing the situation and work toward an appropriate resolution based on the circumstances.
8. Address Accuracy
Please make sure that all shipping information is complete and accurate when placing your order.
Orders that are returned, delayed, or otherwise affected due to incorrect or incomplete shipping addresses may result in additional shipping charges.
9. Contact Us
If you have any questions or concerns regarding shipping, please contact our customer support team.
Email: service@fesdara.com
Phone: +852 5313 3650
Company: HONG KONG RUITUO INDUSTRIAL CO., LIMITED
Business Address: RM C20,BLK C,3/F, EAST SUN INDUSTRIAL CENTRE, 16 SHING YIP STREET, KWUN TONG, KOWLOON, HONG KONG(NOT FOR RETURN)